About Us
We operate like an extension of your team — with clear ownership, measurable delivery, and a commitment to continuous improvement.
Accountability
Upholding your brand’s integrity
We own outcomes, not just tasks — with clear SLAs and escalation rules.
Every interaction is documented in your CRM/helpdesk for full traceability.
Weekly reporting includes what changed, what improved, and what’s next.
Commitment
Determination to go further
We start with a controlled pilot and earn the right to scale.
We adapt fast in the first weeks to remove friction and stabilize delivery.
We operate with consistency in tone, process, and quality.
Ambition
Continuous Improvement
We optimize continuously — scripts, SOPs, and workflows improve week by week.
We look for automation opportunities that increase speed without sacrificing quality.
We bring recommendations proactively, not only when asked.
Trust
Transparency and Security
Role-based access and minimum-privilege permissions by default.
Clear approval rules for sensitive workflows and exceptions.
QA checks and calibration to protect your brand and customer experience.
Our Leadership
Conectivo is led by an operations-first and U.S. market-focused founding team. We combine delivery discipline with commercial execution — so engagements launch fast, stay measurable, and improve week by week.
Gerson Acevedo
Co-Founder | Operations & Management
Builds the operating system behind every engagement: onboarding, SOPs, QA, reporting, and team performance. Focused on consistent execution and continuous improvement across CX, pipeline support, and backoffice workflows.
Marcos Gambus
Co-Founder | Business Development (USA)
Leads U.S. growth, client relationships, and partnerships. Focused on aligning Conectivo's delivery with business outcomes — clear scope, measurable performance, and reliable execution.
Diego Castro
Head of Operations — Colombia
Diego leads day-to-day operational execution for Conectivo’s Colombia team — overseeing SOP compliance, KPI monitoring, and the quality standards that keep every client engagement consistent. He works directly with delivery teams to make sure performance, reporting, and escalations stay aligned with what each client needs.
Gwyneth Palencia
Brand & Communications
Gwyneth leads Conectivo’s brand and communications work — shaping how the company presents itself to the U.S. market across digital channels, content, and client-facing materials. She is responsible for keeping Conectivo’s positioning, voice, and visual identity consistent across every touchpoint where a prospect or client interacts with the company.
Frequently Asked Questions
Everything you need to know about how we work and what to expect.
Ready to operate a US time zone aligned team without building it from scratch?
Ready to build your same-timezone coverage team? Let's talk about what's possible.